Return & Refund Policy
Last updated: August 2026
Custom-made products
PCBs and assemblies are manufactured to order, based on the specifications and design files you provide. Because each item is custom-made specifically for you, it generally cannot be returned unless it arrives defective or does not match your confirmed order.
Defective or incorrect items
If your order arrives with a manufacturing defect, or does not match the specifications you confirmed, we will replace it or issue a refund. Please inspect your boards on delivery.
How to request a return or refund
- Contact us within 7 days of delivery at info@norisolutions.com or on WhatsApp.
- Include your order number and clear photos or a description of the issue.
- Our engineering team will review the claim and respond with the next steps.
What is not covered
- Errors in the customer-supplied design files (Gerber, drill, outline or solder mask).
- Products manufactured correctly according to the confirmed specifications.
- Damage caused after delivery through misuse, mishandling or improper storage.
Refund method and timing
Approved refunds are issued using your original payment method, typically within 7–14 business days after the return is approved. Shipping fees are non-refundable except where the item was defective or incorrect.